Standard Delivery
The order cut-off time for Next Day Delivery is 4:00 pm in the delivery location on the day prior to delivery.any order after 4:00 pm will be delivered next day of your selection time.
Same Day Service
The order cut-off time for Same Day Service is 4:00 pm in the delivery location. If you attempt to place your order after 4:00 pm, you will not be able to select Same Day service as an option.
Please note, Same Day Delivery is guaranteed for all suburnban of sydney.
Delivery Times
Generally deliveries occur within your given time-frame.
Occasionally there are delays beyond our control. Flat tyres, traffic jams or bad weather can cause delays.if you paid extra delivery fee for fix time delivery or other fee then we will refund delivery fee amount if not delivered on time frame.
If this happenned then we will notify you with reason of delay, we will make every effort (but do not guarantee) to deliver at the requested time.
Delivery Instructions
Our couriers can call prior to delivery. Please ensure the recipient must be at home to receive items.
If no person is present to accept the order at the location specified, our driver will drop off the parcel in front of your door or secure place and notify the recipient by messagging or phone call.
High Volume Occasions
The cut off and delivery time parameters do not apply to busy occasions including, but not limited to; Mothers’ Day, Valentine’s Day and Christmas.
Substitution Policy
Images found on this site are used for display purposes only. Actual all products would be the same as shown in this site but may differ from product images (Flowers only) sometimes unavailabe flowers and can subtitute similar product covering same total of amount.
Substitution Details
Where a specific flower type or colour is unavailable within the given time frame of delivery date, Gift delivery Sydney will use types or colours that achieve the same overall shape, style and effect.
In arrangements, such as all roses or all lilies, we will make every attempt to match the flower type, but may substitute with another colour with greater value.
In arrangements of assorted flowers, the colours shown online will be used if at all possible, even if this means substituting other kinds of flowers of greater value.
Alcohol Policy
You must be 18 years or older to purchase any alcoholic products from us. If you are purchasing an alcoholic product, you warrant to Gift delivery Sydney that you are 18 years or older and that the recipient of the product is 18 years or older. Gift Delivery Sydney will not be liable if any underage person purchases or receives an alcoholic product. Our delivery person may ask to show ID of recepient prior to alcohol delivery.
Order and Cancellation Policy
If a cancellation is required within the 24 hours prior to your delivery date and time, we can offer 100% refund to the value of your order.
In the instance you have changed your mind in less then 24 hours, unfortunately, we are unable to provide a refund, however credit can be stored for next purchased. Please contact Gift Delivery Sydney team to redeem your stored credit for next purchased.
However, if you place an order for Sameday Service delivery, it cannot be amended, credited or cancelled. So,Please make sure before your
placing the order.
Order Information Changes
Please double check all information in your order to ensure it is correct. Re-delivery fee $40 will be applied for incorrect address. change of address must be done within 2 hours.
